Terms & Conditions

How to Book:
Please fill out the relevant enquiry form and I will be back in touch as quickly as possible to discuss the details.

Booking Confirmations:
A booking fee from the total invoice is required to secure your date. Your booking will not be confirmed until the deposit is received. All pricing is in NZD and includes GST.

Payments:
Once the deposit has been received, the remaining balance is due 7 days before the booking date. An invoice will be provided for each booking and payments are required via online banking.

Changes to your booking and Cancellation:
Changes can be made to your booking. Please let me know via email if there is a request to:

  • Change the time OR date of your booking
  • Increase OR decrease service numbers
  • Change in location

Requests will be accommodated where possible and confirmed subject to availability.

Any decrease in service numbers made within 30 days of your booking date will incur a 50% cancellation fee of the total service cost. Please note other customer enquiries will have been declined once your booking has been confirmed.

Timing:
Approximate times are noted for each service. I will arrive at your appointment 15 minutes before our booking time to set up.

For all general bookings, we will discuss the timing required with your confirmation. For all wedding bookings, I will create a timed schedule with you for the day. Please check in advance if this works with your bridal party, wedding planner, photographer etc.

To ensure your service is finished on time, please be ready at your confirmed booking time. I may have bookings after yours and will not be able to stay longer than your allocated time.

Booking Cancellations:
If you wish to cancel your booking, please let me know via email.

  • Any general booking cancellation made within 30 days of your date will forfeit your deposit
  • Any wedding cancellation made within 4 months of your date will forfeit your deposit.
  • Weather – In the event your helicopter flight is cancelled due to weather conditions within 24 hours of your scheduled booking, I will do my best to assist you in rescheduling. Please be aware that a 50% fee of the total service charges will apply if I am unavailable for your rescheduled date.

Force Majeure:
This refers to unforeseeable circumstances that prevent participants from fulfilling a contract. This clause is included to remove liability for any natural and unavoidable catastrophes. If there are any potential issues due to weather or otherwise in the lead-up to your date, I will be in contact to discuss options.

COVID-19:
Please get in touch for full Health and Safety details, terms and conditions in regards to COVID-19.

Additional Costs:
Early call fee – Bookings starting before 7.00 a.m. will incur a flat rate additional fee of $70.00. For a booking prior to 6:00 a.m, an early call fee will be quoted.

Parking and travel fees – Additional parking and travel fees may apply to your booking and will be quoted in advance of your date. I am based in Queenstown and available to travel throughout Otago. Any travel required is quoted to your location for time and vehicle expenses.

Allergies:
Please let me know if there are allergies, sensitivities, or concerns about any brands or products. I have always had a high standard of sanitisation and use only trusted makeup brands. I cannot be held responsible or liable for any reaction to products used for your booking. Please feel free to contact me in advance of your date if you have any concerns.

Thank you for choosing to book with Tussock Hair and Makeup. I want every client to have an amazing experience! If you have any further questions, please don’t hesitate to contact me.